Returns & Refunds
We want you to feel confident shopping with Pawmingo. If an item arrives damaged, defective, incorrect or materially different from what you ordered, email support@pawmingo.co with your order number and clear photos where relevant.
Please contact us before sending an item back so we can provide the correct return instructions. Items returned without prior approval may not be accepted.
For change-of-mind requests, contact us and we will advise whether a return is available for the item. Any approved change-of-mind return should generally be unused, in its original condition and packaging, and return shipping may be the customer's responsibility unless otherwise stated.
Nothing on this page excludes or limits rights or remedies available under the Australian Consumer Law. Where a product fails to meet an applicable consumer guarantee, your statutory rights apply.
Approved refunds are returned to the original payment method. Payment-provider processing times may vary.